Store Information & Customer Service

Welcome to Brellan. We are dedicated to providing the highest quality, traditionally crafted Moroccan leather footwear and a seamless shopping experience for our customers in the United States. Below is a summary of our key store information:

1. Business Identity

  • Brand Name: Brellan

  • Heritage: Established 1925 (A century-long legacy of artisanal craftsmanship).

  • Headquarters: HEY QUDS RUE 18 N: 68, OUJDA, 60005, MOROCCO.

  • Origin of Products: 100% Handcrafted in our Moroccan workshop.

2. Shipping Summary

  • Service Area: Exclusively serving the United States.

  • Shipping Cost: FREE Standard Shipping on all orders.

  • Handling Time: 1 – 2 business days (Monday – Saturday).

  • Total Estimated Delivery: 6 – 12 business days.

3. Returns & Refunds

  • Return Window: 30 days from the date of delivery.

  • Condition: Shoes must be unworn and in their original packaging (we recommend trying them on a carpeted surface).

  • Return Shipping: FREE for all eligible returns.

  • Refund Processing: 7 – 10 business days after inspection.

4. Customer Support & Hours

Our support team is available to assist you with sizing inquiries, order tracking, or details about our heritage leather.

5. Secure Payments

We prioritize your security. The Brellan store uses industry-standard SSL encryption to protect your personal and financial data. We accept all major credit cards and secure payment methods provided at checkout.